Welcome to the GraNet IT Solutions Company FAQ.
This page answers common questions about the company, leadership roles, services, internal expectations, and how employees should understand the company structure.
GraNet IT Solutions is an IT services company focused on helping small businesses and residential clients with technology support, infrastructure, systems, communications, and technical planning.
We provide practical IT support with a focus on reliability, clear communication, cost control, and long-term client relationships.
Our goal is to help clients simplify their technology, solve problems quickly, and build systems that are easier to manage over time.
GraNet IT Solutions provides technology services for businesses and individuals.
Typical work may include:
GraNet IT Solutions commonly works with:
GraNet IT Solutions focuses on being practical, honest, and accessible.
We aim to:
The CEO of GraNet IT Solutions is David Citarelli, also known as Dave.
The CEO is responsible for the overall direction of the company, business planning, client relationships, service strategy, company growth, and leadership decision-making.
The CEO helps guide the company’s mission, manages major business decisions, coordinates leadership, and ensures the company is moving in the right direction.
The CEO may be involved in:
The COO of GraNet IT Solutions is Austin.
The COO, or Chief Operating Officer, helps manage company operations, coordination, internal processes, workflow, marketing support, follow-through, and day-to-day execution.
The COO helps keep the business organized and helps ensure that tasks, clients, and internal processes do not fall through the cracks.
The COO may be involved in:
The CSO of GraNet IT Solutions is Nick.
The CSO, or Chief Software Officer, oversees software architecture, software standards, development planning, technical design, and software-related decision-making.
The CSO helps guide how company software, tools, automation, internal platforms, and technical systems should be planned and developed.
The CSO may be involved in:
The CTO of GraNet IT Solutions is David P.
The CTO, or Chief Technology Officer, assists with technical planning, infrastructure, systems, implementation, support strategy, and technology decisions.
The CTO helps ensure that company systems and client solutions are technically sound, reliable, and properly planned.
The CTO may be involved in:
| Role | Person | Main Focus |
|---|---|---|
| CEO | David Citarelli / Dave | Company direction, clients, growth, business decisions |
| COO | Austin | Operations, process, coordination, follow-through |
| CSO | Nick | Software architecture, development standards, software planning |
| CTO | David P | Infrastructure, systems, technical planning, implementation |
GraNet IT Solutions may provide business clients with:
GraNet IT Solutions may provide residential clients with:
No.
GraNet IT Solutions supports both business clients and residential clients.
Business services usually focus on systems, reliability, security, workflow, and long-term support.
Residential services usually focus on repair, setup, recovery, troubleshooting, and general technical help.
Yes.
GraNet IT Solutions offers managed IT services for clients who need ongoing support instead of one-time help.
Managed IT services may include:
GraNet IT Solutions may provide emergency or urgent support depending on the client, service agreement, availability, and situation.
Emergency issues may include:
Urgent client issues should be reported to leadership immediately.
Client information must be treated as confidential.
Employees may come into contact with:
This information must only be accessed, used, or discussed when needed for company work.
Client-sensitive information should not be posted in public or general Discord channels.
If client information must be discussed, it should be handled carefully and only in approved internal channels with authorized team members.
Passwords, private keys, sensitive documents, and confidential client information should not be posted casually in Discord.
Client notes should usually go in the company CRM or approved internal documentation system.
Do not leave important client notes only in Discord messages.
Important notes should be documented in the proper place so the team can find them later.
Report it immediately.
Do not attempt to hide mistakes.
Fast reporting gives the company the best chance to fix the issue, protect the client, and prevent the problem from getting worse.
Notify leadership immediately.
Client outages should be treated as urgent because they may affect business operations, communication, revenue, or client trust.
Employees may use:
Access details are usually provided in the employee welcome email.
Company email is used for formal company communication, client communication, account notifications, official records, and professional correspondence.
Employees should use company email for company-related work only.
Discord is used for internal team communication.
Discord may be used for:
Important client records should still be documented in the proper system.
The company cloud is used for shared company files, approved documents, internal resources, client materials, and work-related storage.
GraNet uses Nextcloud for company cloud storage.
Employees can access it at:
cloud.granet.tech
The company wiki is used for collective knowledge, how-to guides, procedures, technical documentation, troubleshooting notes, and shared company information.
Employees can access it at:
wiki.granet.tech
or:
granet.tech/wiki
Notion is used as a company CRM and internal work platform.
It may be used for:
The VoIP system is used for company phone calls.
Employees may be assigned an extension and may need to use a SIP phone or softphone app on their phone, tablet, desktop, or laptop.
Extension details are provided in the company welcome email.
| Situation | Recommended System |
|---|---|
| Quick internal question | Discord |
| Formal client message | Company email |
| Client phone call | VoIP phone system |
| Client notes | Notion / CRM |
| Procedure or how-to guide | Wiki |
| Shared document or file | Company cloud |
| Urgent outage | Notify leadership immediately |
No.
Discord is useful for fast communication, but important client notes, procedures, and decisions should be documented in the correct system.
Use Discord for discussion.
Use Notion, the wiki, or the company cloud for long-term documentation.
| Issue | Contact |
|---|---|
| Email access issue | Administrator |
| Discord issue | Supervisor or administrator |
| Cloud access issue | Administrator |
| Wiki issue | Administrator or technical lead |
| Notion issue | Supervisor or administrator |
| VoIP issue | Technical lead or administrator |
| Client outage | Leadership immediately |
| Security concern | Leadership or administrator immediately |
No.
Do not share company passwords with anyone.
If another employee needs access to something, they should be given their own authorized account or access method.
No.
Company passwords should not be reused for personal accounts.
Report it immediately.
Do not click suspicious links or open unexpected attachments.
If you already clicked something suspicious, notify an administrator or leadership immediately.
Notify an administrator or leadership immediately.
This includes phones, tablets, laptops, desktops, or any device logged into company systems.
Notify an administrator or leadership immediately.
Signs of compromise may include:
Employees should communicate professionally, clearly, and respectfully.
When working with clients:
GraNet IT Solutions may provide purchasing advice to clients.
Employees should make sure recommendations are practical, cost-aware, and appropriate for the client’s actual needs.
When unsure, ask leadership before making a recommendation.
Employees should not make major promises, pricing commitments, timelines, guarantees, or service agreements unless authorized.
If a client asks for something outside your authority, tell them you will check with leadership.
Employees should be honest.
It is okay to say that you need to verify something, check documentation, or escalate the question.
Do not guess on important client, technical, financial, or security issues.
How-to guides should usually go in the company wiki.
Examples include:
Client-specific information should usually go in the CRM, client folder, or approved documentation location.
Do not put sensitive client information in public or general spaces.
A good documentation page should include:
No.
GraNet IT Solutions works with both business and residential clients.
GraNet may provide general advice, consultations, purchasing guidance, or after-action reviews depending on the situation and company approval.
Employees should check with leadership before offering free services beyond basic guidance.
Yes.
GraNet IT Solutions may assist with:
Yes.
GraNet IT Solutions may assist with VoIP and phone system modernization, configuration, extension planning, call routing, and SIP phone setup.
Yes.
GraNet IT Solutions may assist with company email, mail server support, mail records, aliases, deliverability basics, and email client setup.
Yes.
GraNet IT Solutions may assist with server setup, maintenance, troubleshooting, migration, documentation, and support.
GraNet IT Solutions may provide practical cybersecurity support, including:
Advanced cybersecurity work should be reviewed and approved by leadership before being offered or performed.
Protect the client, protect the company, and communicate quickly.
When in doubt:
| Topic | Answer |
|---|---|
| Company Name | GraNet IT Solutions |
| CEO | David Citarelli / Dave |
| COO | Austin |
| CSO | Nick |
| CTO | David P |
| Company Cloud | Nextcloud |
| Company Cloud URL | cloud.granet.tech |
| Company Wiki | Wiki.js |
| Wiki URL | wiki.granet.tech |
| Wiki Shortcut | granet.tech/wiki |
| CRM / Platform | Notion |
| Internal Chat | Discord |
| Phone System | VoIP / SIP |
| Main Focus | Practical IT support, managed services, systems, infrastructure, and client technology help |